Frequently Asked Questions (FAQ)
After deciding that home care is the right option, many people ask about the conveniences of using an agency. The truth is that home care agencies provide significant benefits over direct hires in the areas that matter most to families. The following list of questions and answers will hopefully be of help while making important decisions when caring for a loved one.
What services do you provide?
American-European Senior Home Care specializes in creating care programs for seniors and disabled patients, empowering them to stay in the privacy and comfort of their home.
How do you select your caregivers?
All our caregivers undergo a pre-employment screening that includes criminal background checks, previous employment verification and employment references. Evaluations take place to assure that your loved one receives consistent quality care in the comfort of their very own home. If you need more details, please see Caregivers.
Are your caregivers bonded and insured?
Yes, all our caregivers are bonded and insured.
Will I have a choice of who comes to my home?
Yes, you choose your caregiver. Our patients must feel good and comfortable in their home. We strongly encourage them to provide us with specific criteria expected from their caregivers. This criteria can vary from Second Language, special needs (diabetic, kosher home) and more. Our goal is to provide total satisfaction!
What happens if the caregiver is sick?
Your caregiver will be automatically replaced by another caregiver. At American-European Senior Care, we are here to help you 24 hours a day, 365 days a week in case of an emergency.
How many caregivers will I have?
Most likely, the caregiver you choose will be the one servicing you. He/She may change depending on the care you need and the frequency or hours of care that you need.
What if I don’t like the caregiver?
In case your caregiver does not meet your expectations, please let the office know and we will find a caregiver you feel comfortable with.
Do you provide cleaning services?
Our caregivers provide light housekeeping but if you require bigger housekeeping services we can arrange one for you.
How are home care services paid for?
We accept private payment, most insurance plans and SWCAA arranged plans.
What if I can't afford your services?
If you or your loved one need income service help you may qualify for FREE Companion, PCA and Homemaker Services provided by CT Home Care Program for Elders (SWCAA) and American European Senior Home Care.
To learn more please call us at (203) 612-6139